• Provide quality services and homes, promoting the right for all people to have a good home
• Treat every customer with importance and respect, listening and responding to our customers' views
• Support and promote resident involvement across all our customers
• Promote equality and opportunity for all people
• Promote best practice and deliver performance improvement through innovation and creativity
• Operate all parts of the business in an environmentally responsible manner
• Value and empower staff, ensuring they are respected, well informed and trained
• Value and promote the Group's achievements
• Manage our finance, debts and resources prudently.

The main characteristics and benefits of the group are:

Group members have local autonomy and manage their own properties.

The Group gives economies of scale to its members by offering specialist services such as finance and development without expensive overheads.

Progress Housing Group's substantial resources enable us to obtain private finance for our member associations at advantageous margins.