Our vision
We aim to be the housing provider of choice.

Our values
Our values guide our business plan and underpin everything we do. They reflect our style and approach to achieving our vision and delivering our strategic aims. We endeavour to:
• Respect and value people
• Be open, fair, ethical and accountable
• Lead by example and inspire others
• Be innovative and inventive
• Have passion and commitment in all that we do
• Deliver quality and value in our services
• Be responsive to customers, neighbourhoods and communities
• Be operationally excellent and continually improve

Our aims
We continue to focus on delivering the highest standards of customer service, performance and continuous improvement. We aim to:
1. Put customers at the heart of the business
2. Serve local communities
3. Provide excellent services
4. Continue to grow the organisation to meet housing need
5. Build an even stronger organisation

The main characteristics and benefits of the group are:

Group members have local autonomy and manage their own properties.

The Group gives economies of scale to its members by offering specialist services such as finance and development without expensive overheads.

Progress Housing Group's substantial resources enable us to obtain private finance for our member associations at advantageous margins.