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Progress Plus Satisfaction Survey

We would be grateful if you could complete the following questionnaire about the service you have received from Progress Plus. We want to ensure that we are meeting your needs and we value your comments on how our service could be improved. All the information provided will be used solely to improve the services provided to our customers as part of our ongoing commitment to customer care.

Q1 How do you rate the following aspects of our service? Please tick one box for each statement
	Yes	No	Not Applicable
It was quick to get through on the telephone to Progress Plus
The person I reported the repair too was polite and helpful
The person I reported the repair to was informative
If an appointment was made, was it convenient for you?
Please add any comments regarding the above statements

Q2 How do you rate the following aspects of our service? Please tick one box for each statement.
	Yes	No	Not Applicable
The engineer attended my property on the agreed day and at the agreed time
The engineer showed me their identity card
The engineer covered their shoes with protective bags
The engineer was polite and friendly
The engineer cleared up properly after the job was completed
Were you satisfied with the work that the engineer completed?
Please add any comments regarding the above statements

Q3 Overall, how satisfied or dissatisfied are you with the service that Progress Plus provided to you on this occasion?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Please add any additional comments you wish to make

Data Protection Act 1998 Progress is committed to ensuring that all its customers receive services which are appropriate to their needs. By entering a tick in this box you confirm that you consent to the use of the data which you have provided (including any data which maybe classified as sensitive personal data) for statistical purposes and to ensure that the services that Progress provides to you meet your particular needs.

About You
Q4 What is your sex?
Male			Female
Prefer not to say

Q5 What is your age?
16-19			20-29
30-39			40-49
50-59			60-69
70+			Prefer not to say

Q6 Do you consider yourself to have a disability?
Yes			Please Specify your disability
No.

Q7 How would you describe your ethnic group?
White British			Asian/Asian British Bangladeshi
White Irish			Asian/Asian British other
White Other			Black/Black British Caribbean
Mixed White/Black Carribbean			Black/Black British African
Mixed White/Black African			Black/Black British Other
Mixed White/Black Asian			Chinese
Mixed Any other background			Prefer not to say
Asian/Asian British Indian			Other ethnic group (Please specify below)
Asian/Asian British Pakistani

Q8 What is your religion?
None			Muslim
Christian			Sikh
Buddist			Other religion (Please specify below)
Hindu			Prefer not to say
Jewish

Please complete the following details if you wish us to contact you regarding any comment(s) you have made on the questionnaire
Name
Address


County
Post Code
Telephone

Thank you for taking the time to complete the questionnaire, your views are greatly appreciated. Please click on the below Submit button to send us your questionnaire.

Download the Progress Plus
information leaflet in PDF format by clicking here.