Progress Housing Group - Progress Plus Central Heating Healthcare

Q1 How do you rate the following aspects of our service?
	Percentage of customers that agree with the below statements:
It was quick to get through on the telephone to Progress Plus	92% Agreed 4% No 4% Not applicable

The person I reported the repair to was polite and helpful	100% Agreed

The person I reported the repair to was informative	92% Agreed 8% Not applicable

If an appointment was made, was it convenient for you?	83% Agreed 17% Not applicable

Q2 How do you rate the following aspects of our service?

The engineer attended my property at the agreed time	96% Agreed 4% No

The engineer showed me their identity card	63% Agreed 29% No 8% Not applicable

The engineer covered their shoes with protective bags	17% Agreed 58% No 25% Not applicable

The engineer was polite and friendly at all times to me	100% Agreed

The engineer cleared up properly after the job was completed	100% Agreed

Were you satisfied with the work carried out?	96% Agreed 4% No

Q3 Overall, how satisfied or dissatisfied are you with the service the Progress Plus provided to you on this occasion?

Very satisfied	88%

Satisfied	4%

Neither satisfied nor dissatisfied	4%

Dissatisfied	4%

Very Dissatisfied

Mrs Cullen from Leyland said: "An excellent service that we are pleased to have committed to." November, 2007

Mrs Woodroffe from Chorley said: "I was very impressed with the excellent keen work friendliness, and courtesy shown by all involved in the work. I certainly will be recommending Progress Plus!" August, 2007

Mr Crackwell from Fulwood said: "Very pleased with service. Problem solved, excellent. Thank you." May, 2007

Mr Jones from Penwortham said: "1st class service. Excellent clear communication" May, 2007

Other comments received include:

"Excellent performance + service. Engineers covered carpets + left everything very tidy." August, 2007

"I am very impressed by the service you have provided. It is a marvellous firm. Thank you." May, 2007

"Excellent service to date. Thoroughly happy so far." April, 2007