Office Opening Times
Monday - Thursday 9am - 5pm
Fridat 9am - 4.45pm
Customer Services (Enquiries and Repairs)
Monday - Friday 8am - 6pm
Making a complaint
Our top priority is to deliver a quality housing service and value for money. We are aware that occasionally things can go wrong and your complaint is an opportunity to help us put things right. If you would like to make a complaint, you can do so by clicking here for our feedback form.
Call monitoring
We will be shortly introducing Call Quality Monitoring in areas where we receive a lot of phone calls, which means that we will record calls made to the Customer Services Team on 01772 450600, the Repairs Contact Team on 01772 642181, and the Control Centre (non-social alarm calls) on 01772 436756.
By recording phone calls, we can improve the quality of service we provide and improve the way we deal with complaints.
Calls will be monitored against our standards and procedures to ensure that staff are delivering services in the right way. Recorded calls will be used to improve training for staff to deal with enquiries. The member of staff then dealing with the complaint can use the recording to understand first hand the complainants concerns and deal with the complaint as quickly as possible.
If you need any more information about our Call Monitoring, please contact us on 01772 450600.
|
