We have two dedicated call centres that offer response and support call-handling services for external organisations:

Control Centre

New Progress's Control Centre offers:

Lifeline monitoring services - the service provides the elderly, infirm or vulnerable with a 24/7 emergency response service, which is activated by telephone and a remote pendant system. For more information on Lifeline, click here.

WORKSAFE - a competitively priced 24/7 monitoring service for lone workers with no minimum contract or order. For more information on WORKSAFE, click here

Out-of-hours emergency accommodation service - we support Council-based housing teams by providing an essential out-of-hours support service and practical assistance to individuals and families facing emergency housing situations.

Contact Centre

Progress Property Services' Contact Centre offers:

Business-to-business contracts and repair management services - we manage contracts for gas & electrical servicing and cyclical & emergency repairs for a number of Councils, Housing Associations and private landlords.

In a typical year, the Contact Centre deal with over 30,000 telephone calls and raise 28,000 job tickets. We have an annual turnover of around £10 million, with approximately £2 million generated from external contracts alone.